faneuil

PROGRAM DIRECTOR

This position is responsible for assisting and supporting Faneuil's client in achieving overall growth and customer satisfaction and ensures that client requirements and goals are achieved.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Provide the organizational structure and processes to ensure ability to deliver on client requirements in a timely and quality driven manner for an operation that spans the entire state of Florida.

Miami Dade Expressway have Faneuil doing the tail end of manual toll collection, as well as enforcement and contact center work in the move to all-electronic tolling. The recently awarded contracts for $11.1m go for three years to mid-2012.

We have mistakenly described Faneuil, the company specializing in tolling customer service as a "largely Canadian company." Like many companies it has a complicated history. It has its origins in Chicago IL and then moved to Boston MA in the 1990s where it adopted the name The Faneuil Group.

It was then bought up by Canadians and became a North American  company in operations. At that point it was headquartered in Winnipeg, Manitoba.