With Chicago area temperatures forecast to drop to Zero fahrenheit, -20C the Illinois Tollway has instituted round the clock patrols to quickly assist stranded drivers known as Zero Weather Road Patrols (ZWRPs). A minimum of eleven ZWRPs trucks - extended cab trucks will supplement “HELP” (Highway Emergency Lane Patrol) trucks that patrol the system 5am to 8pm Monday-Friday.
Both are there to help with any incidents they see, that get reported, or are detected by video surveillance.
2013-11-18: Electronic toll collection in the Chicago metro area began on the morning of 18th November 1993, 20 years ago today, on the I-355 North-South (now the Veterans Memorial Tollway) with AT/Comm protocol transponders using the I-PASS brand. It was a very fancy transponder with memory that stored transactions, a 2-tone buzzer to indicate toll paid or a violation and an LCD display to show the account balance.
Illinois Tollway finding Accenture's SAP modules require mods to allow migration from ETCC back office, meanwhile going out for consultants on enterprise software
2013-08-27: There's some rumbling in the ranks at the Illinois Tollway over the transition from the ETCC back office to the Accenture back office software based on modules from SAP, the Germany-based international leader in comprehensive "enterprise" software.
illinois Tollway generates industry buzz with choice of high-cost Accenture/SAP back office system over Xerox/ACS
2013-07-01: The Illinois Tollway has generated lots of buzz in the industry with its choice of a generic transactions processing and customer relations software and architecture from SAP/Accenture over the more industry-specific systems normally used in the US.
Illinois Tollway selects Accenture for 6-year $44m back office system - SAP enterprise software a sales point
2013-06-27: The Illinois Tollway board of directors this week approved a $44m contract for a new customer service and violations processing system with Accenture.
The Illinois Tollway issued a press release (4/18) advising motorists to drive "with caution" on a rainy day recently. These dumb Chicagoites apparently needed to be told that. Once the rain passed of course it was OK by the Tollway for them to throw caution to the wind and drive with their normal reckless abandon.
In reponse we got this:
Illinois Tollway is trying to make it easier for people to contest common 'violations' for which they really aren't responsible. Circumstances such as:
- Sold: vehicle is sold and in possession of a new owner at the time the violations occurred.
- Stolen: vehicle had been stolen and was not in my possession at the time the violations occurred.
2012-10-30: At the Illinois Tollway's offices at Downers Grove this week they had a ceremonial signing of final planning and permitting documents (the famous federal FEIS) needed to start construction on an upgrade and tolling of an arterial west of O'Hare Airport. Plus a new stretch of highway east of the Airport, and a north south connector pike arouind the western edge of the Airport.
Illinois Tollway procures new toll operations services from charities for the blind, mentally ill, disabled
2012-09-21: The Illinois Tollway is moving to award a $61.5m 5-year contract for call center services to a local blind people's charity called The Chicago Lighthouse. The board of directors customer service committee is recommending Chicago Lighthouse Industries (CLI) be contracted to manage and staff the Tollway's I-PASS call center available via 800-UCI-PASS. A formal decision will be made by the full board due to meet Sept 27.
2012-09-06: The Illinois Tollway says it is owed around $300 million in unpaid tolls and penalties. Those uncollected debts are associated with about 550,000 vehicle owners as of July. By way of comparison in fiscal 2011 toll revenues were $686m, so the uncollected debt and penalties is over 5 months' toll revenues.