Illinois Tollway has violations system now humming
Posted Mon, 2007-10-08 19:17
After
a longer than hoped for transition, the Illinois Tollway has its new
violations processing system working. The first violations notices in
almost a year went out August 21, concentrating on big offenders, a
spokesman told us. To start with about a thousand a day violations
notices were going out, many of them with long lists of violations.
Now about 5,000 a day are going out.
Some violators are asking for hearings, and hearings dates are being set again.
A Tollway spokesman says the timing of the start of violation notifications under the new system was a Tollway decision.
"We wanted to be very confident we weren't sending out incorrect notices, and it simply took us much longer than we had hoped."
In the summer of 2006 the TransCore toll management system was shut down and a new system from Electronic Transactions Consultants took over. Front end work went smoothly but the violations system took much longer to refine.
That was in part because violations are now dealt with at the customer service center providing callers with a one-stop shop. Previous customer service and violations were separate.
The
Tollway spokesman says they now have a far greater ability to fine tune
violations policies because their systems are more flexible.
The Illinois Tollway system is the second largest in volume of transactions in the US after the New Jersey Turnpike/Garden State Parkway doing over 2.09m transactions per day at 20 mainline plazas plus ramp plazas.
Violations run at about 3.5% or 73k/day. A proportion turn out to be transponders not read due to poor windshield placement, battery weakness, multipath radio signal bounce and other factors. The first three violations for each vehicle are forgiven in Illinois on the argument that
they may be unintended. This leads to a large number being dumped. The fourth triggers a violation notice.
Motorists who know they have violated have a week grace period to pay the toll and avoid a violation notice.
TOLLROADSnews 2007-10-08
After
a longer than hoped for transition, the Illinois Tollway has its new
violations processing system working. The first violations notices in
almost a year went out August 21, concentrating on big offenders, a
spokesman told us. To start with about a thousand a day violations
notices were going out, many of them with long lists of violations.Now about 5,000 a day are going out.
Some violators are asking for hearings, and hearings dates are being set again.
A Tollway spokesman says the timing of the start of violation notifications under the new system was a Tollway decision.
"We wanted to be very confident we weren't sending out incorrect notices, and it simply took us much longer than we had hoped."
In the summer of 2006 the TransCore toll management system was shut down and a new system from Electronic Transactions Consultants took over. Front end work went smoothly but the violations system took much longer to refine.
That was in part because violations are now dealt with at the customer service center providing callers with a one-stop shop. Previous customer service and violations were separate.
The
Tollway spokesman says they now have a far greater ability to fine tune
violations policies because their systems are more flexible.The Illinois Tollway system is the second largest in volume of transactions in the US after the New Jersey Turnpike/Garden State Parkway doing over 2.09m transactions per day at 20 mainline plazas plus ramp plazas.
Violations run at about 3.5% or 73k/day. A proportion turn out to be transponders not read due to poor windshield placement, battery weakness, multipath radio signal bounce and other factors. The first three violations for each vehicle are forgiven in Illinois on the argument that
they may be unintended. This leads to a large number being dumped. The fourth triggers a violation notice. Motorists who know they have violated have a week grace period to pay the toll and avoid a violation notice.
TOLLROADSnews 2007-10-08